enter image description hereI have created a shopping cart rule for "Free Shipping" for particular country users.

Its working only for the logged in users in the cart page, its showing "Invalid rule" for guest users in the cart page. Please any one help me please...


This is only possible if you haven't enabled it for guest users. Have you selected NOT LOGGED IN in customer group while creating promotional rule?

Please check the screenshot.

enter image description here

enter image description here

The best possible thing i'll suggest is, you should remove the coupon code for free shippping. so whenever the customer buys from website and enters his/her shipping address automatically the free shipping will be applied for them.

Hope it helped you.

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  • Thanks for the reply, Yes, I have already selected "Not Logged In" option in the customer group. – Delphin Sam Jun 24 '14 at 7:57
  • are there any other rules created for promotion ? – Dexter Jun 24 '14 at 7:58
  • Yes, but already I have checked by disabling other promotion rules, its not helped me :-( – Delphin Sam Jun 24 '14 at 8:01
  • Okay could you please paste the screenshot of your promotional rule? – Dexter Jun 24 '14 at 8:02
  • Please check the screen short.. I have updated my question – Delphin Sam Jun 24 '14 at 8:08

problem is when the user is not logged in, the system doesnt have any information about the guest, hence also no information about the shipping country -> rule doesnt work.

hope i could help you with my answer.

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  • Yes, you are correct! But how can i override this? Is tr is any solution for this...... – Delphin Sam Jun 24 '14 at 9:20

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