I have created the custom module for customer registration request including an email function also. email function is working fine.

I have customized the email template using Marketing -> Communication ->Newsletter Template -> Add New Template.

When customer registration request the email template is not getting from the customized one.its getting from the module.

What i want to do to use the customized email template?

file -> email_templates.xml

<?xml version="1.0"?>
<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:module:Magento_Email:etc/email_templates.xsd">
<template id="registration_request_template" label="Customer Registration Request" file="registration_request.html" type="html" module="E25media_CustomerRegistration" area="frontend"/>

Controller email

$full_name = $first_name." ".$last_name;
        $templateOptions = array('area' => \Magento\Framework\App\Area::AREA_FRONTEND, 'store' => $this->_storeManager->getStore()->getId());
        $templateVars = array(
                    'store' => $this->_storeManager->getStore(),
                    'full_name' => $full_name,
                    'email' => $email,
                    'phone' => $phone,
                    'company' => $company,
                    'position' => $position,
                    'vessel' => $vessel
        $from = array('email' => $email, 'name' => $full_name);

        $to = array('[email protected]');
        $to = $this->getCustomerSupportEmail();
        $transport = $this->_transportBuilder->setTemplateIdentifier('registration_request_template')
  • Share your code. Oct 15, 2018 at 6:14
  • @AnshuMishra i have updated the email xml and controller email section
    – Mujahidh
    Oct 15, 2018 at 6:30

2 Answers 2


You need to add file from the file structure. Please add the template in view-> frontend->email folder and then modify the email_template.xml


    <template id="registration_request_template" label="Email Form" file="registration_request_template.html" type="html" module="companyname_modulename" area="frontend"/>

Please clear cache and run indexing and check! Hope it helps!

  • Have u defined it in email_template.xml because the code you shared doenst have it
    – surbhi agr
    Oct 15, 2018 at 7:14

You have provided static email template id in your code as follows:


instead of static email id, you have can create an option in admin to select the email template, something as follows: Code in your module's etc/adminhtml/system.xml


<section id="custom_section" translate="label" type="text" sortOrder="40" showInDefault="1" showInWebsite="1" showInStore="1">
    <group id="custom_fields_masks" translate="label" type="text" sortOrder="50" showInDefault="1">
        <label>Custom label</label>
        <field id="custom_email_template" translate="label" type="select" sortOrder="20" showInDefault="1" canRestore="1">
            <label>Email Template</label>

Then you can call the template id using the following code:

            <field path>,

All the above codes are sample you need to modify according to your requirement.

  • thanks for your answer.can you please explain little bit more regarding this?if possible with some sample codes
    – Mujahidh
    Oct 15, 2018 at 7:47
  • @Mujahidh basically, that whole point is that, you need to provide the email template id of the template that you have created in admin in the code setTemplateIdentifier('registration_request_template') Oct 15, 2018 at 9:06

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