I am encountering issue with Magento stability. Version 2.2.5. It is only a month old installation. When I login to Admin Panel, I can navigate to any screen/page/configuration. However, if I make any configuration changes and save, or even click on 'flush cache management', the admin panel screen closes and then I can not access Admin Panel because I get 404 page not found error. Additionally my website loses all its images, and the web content formatting changes.

I keep a copy of Magento folder, that I use to overwrite the exisitng Magento folder to recover from the above crashes.

  • How about comparing the files and folders before & after a click on "flush cache management"? You could, for example, create a local git repository, commit before flushing, and run a git status after the flushing. That might give you some hints about what happens during the flush.
    – hey
    Oct 1, 2018 at 21:37
  • Could you please share how to do that? I am new to both Magento and Github.
    – Mainer
    Oct 2, 2018 at 0:53
  • I have located how to create local github. Thanks for valuable input.
    – Mainer
    Oct 2, 2018 at 3:13
  • Great you found out! - Should be just a git init, followed by git add . and git commit. Any outcomes?
    – hey
    Oct 2, 2018 at 19:44
  • Apologies for the late response. See my solution below.
    – Mainer
    Oct 6, 2018 at 13:52

1 Answer 1


I did go down the Git local repository path but abandoned it for couple of reasons. I did not share the entire background of what caused the crashes. We had implemented magento as subfolder under the root. I wanted to remove magento from our URL path. Reading through different forums, it seemed pretty common request, and how to resolve it seemed pretty straight forward. I changed the Web URL configuration in Magento 2. Since then the Admin Panel had been crashing, and I had been restoring it as described here. I knew there was correlation between what we changed in the URL and Admin Panel crashes, but could not pin point. Yesterday, I did regression tweaking and back tracking everything that we changed in Web URL. The key was that I had changed not just the Web Base URL (secure/unsecure) but also Web Base Link URL (secure/unsecure), and had unchecked 'Use system Value'. Also the core_config_data table entries reflected the URLs without the word magento, but the Admin Panel always had the word magento in its URL path, with the settings as stated above.

I checked the 'Use System Value', and saved the configuration. The Admin Panel came up like it used to. The system automatically deleted the entries for Web Base Link URL (secure/unsecure) in core_config_data table. Since then both the application and Admin Panel are stable. It resolved this issue, although the other posted issue remains: Redirect Magento2 from subfolder to root folder.

I belive that I can resolve it by simply editing the Web Base URL (secure/unsecure), and not touch the Base Link URL (secure/unsecure), or the 'use system value' checkbox.

What I am not clear is the significance of these fields Base Link URL and Use System Value .

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