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  • We have Magento Enterprise edition 1.12 and using FatZebra as a payment method.

  • We observed that when the traffic is more some of the transactions are failing with error "Reference is already taken".

  • This is because Magento is not able to generate new increment id for a new order sometimes, and FatZebra module is sending the already processed order id.

  • We are not sure why this is happening sometimes. This issue is not always there so, difficult to trace it.

Anyone has steps to reproduce this issue or a fix for it?

Help is much appreciated.

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