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My Magento 2.2.5 Store is not allowing a registered customer to place an order if the customer uses the saved/default billing/Shipping address instead of a different address. The store displays an error saying

"Please check the shipping address information. First name is a required field".

enter image description here

When, the customer use a new address. It allows the user to place an order without any error as follows:

It can be seen that First name is present in this case... enter image description here

I have checked the database and It has the first name saved. But on front end it doesn't display the first name in billing and shipping address as follows:

enter image description here

I have also tried editing the default billing and shipping address and when I press the edit button the first name field is empty. I tried to fill the first name field and saved the address, but still it is not displaying the first name.

The next time I press edit button the first name field stays empty as follows:

enter image description here

Any idea what could be reason behind this error. And what can be done to resolve it?

  • Have you found it's solution? – Abbas Mar 7 at 8:04

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