I have uploaded a logo (200x50) for invoices in the admin (Magento 2.2.5) but it is not showing in the pdf.

I have cleared the cache and reindexed but no luck.

Does anyone know why the logo is not showing?

  • Hi Garry, please provide more information about your issue Sep 16, 2018 at 1:49
  • Fixed now. All I had done was add image as per link Serge's answer below.
    – Garry
    Sep 16, 2018 at 6:06

1 Answer 1


check your images path and PDF templates. Also, the format of a file is important. I need more details for help you: PDF sample, image what's uploaded and etc.

The main strategy for solving 90% Magento issues is:

  1. Read Magento logs.
  2. Check you mode: developer / production.
  3. Clear caches & indexes.
  4. Run rebuild of static content.
  5. Check templates and make sure what everything is ok (pathes to images are correct and other things)

The manual are here: https://www.mageplaza.com/kb/how-to-change-pdf-invoice-logo-shippment-logo-magento-2.html

Without any details answer may be too abstract.

  • Thanks for your answer. I followed the instructions as per your link but no luck. I have cleared caches, re-indexed and rebuilt static content. I haven't changed any templates, just uploaded image via admin. Image is located at pub/media/sales/store/logo/stores/3/AOW_Invoice.jpg
    – Garry
    Sep 16, 2018 at 6:00
  • Don't worry, got it working now. Was looking at an invoice from different site!!!
    – Garry
    Sep 16, 2018 at 6:05

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