I have paypal as the defaultmethod payment and i have created an account with wrong information so when i procced to pay wiith paypal it show me this message : PayPal gateway has rejected request. A match of the Shipping Address City, State, and Postal Code failed (#10736: Shipping Address Invalid City State how can i fix this?!! thansk in advance

  • 1
    You need to use proper address in your shipping address during checkout. – Sukumar Gorai Sep 14 '18 at 13:49
  • do you mean for the account of customer or paypal ?? – Developper Magento Sep 14 '18 at 13:52
  • 1
    Account of customer from which you are placing an order. – Sukumar Gorai Sep 14 '18 at 13:53
  • ok thanks !! so no need for proper informations for paypal ? – Developper Magento Sep 14 '18 at 13:54
  • You need to put also correct information in admin under shipping settings. Correct information not needed for paypal account if you are using sandbox account. – Sukumar Gorai Sep 14 '18 at 13:56

The error message states that you have put wrong address for shipping during checkout.

Paypal accepts correct address everytime you place an order. If the address you are using for shipping is not valid then paypal rejects it with the error message you are getting.

For other payment gateways its fine. There are some payment gateway who validates your city, postcode, state and country. If these details are not correct then they will reject the payment and give you error message.

So better to test paypal you need to fill up valid shipping address during checkout.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.