I have paypal as the defaultmethod payment and i have created an account with wrong information so when i procced to pay wiith paypal it show me this message : PayPal gateway has rejected request. A match of the Shipping Address City, State, and Postal Code failed (#10736: Shipping Address Invalid City State how can i fix this?!! thansk in advance

  • 1
    You need to use proper address in your shipping address during checkout. Sep 14, 2018 at 13:49
  • do you mean for the account of customer or paypal ?? Sep 14, 2018 at 13:52
  • 1
    Account of customer from which you are placing an order. Sep 14, 2018 at 13:53
  • ok thanks !! so no need for proper informations for paypal ? Sep 14, 2018 at 13:54
  • You need to put also correct information in admin under shipping settings. Correct information not needed for paypal account if you are using sandbox account. Sep 14, 2018 at 13:56

1 Answer 1


The error message states that you have put wrong address for shipping during checkout.

Paypal accepts correct address everytime you place an order. If the address you are using for shipping is not valid then paypal rejects it with the error message you are getting.

For other payment gateways its fine. There are some payment gateway who validates your city, postcode, state and country. If these details are not correct then they will reject the payment and give you error message.

So better to test paypal you need to fill up valid shipping address during checkout.


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