3

so I have a few problems that I want to solve but I can't and I tried everything!

  1. I don't have any root category and I can't create via PHP file don't know why
  2. I can't go to admin>products>categories, it gives me a to many redirects error

Yesterday I had a Root Category...

So I'm scared because I probably deleted the category from the database and now I don't know what to do.

enter image description here

closed as off-topic by Marius Apr 1 at 11:02

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – Marius
If this question can be reworded to fit the rules in the help center, please edit the question.

  • You have to enable magento log and check what happen – Amit Bera Sep 14 '18 at 11:04
  • Is it a clean install of magento 2 ? – Sourabh Kumar Sharma Sep 14 '18 at 11:04
  • @SourabhKumarSharma yes – user6505433 Sep 14 '18 at 11:10
  • @AmitBera how do I enable that ? – user6505433 Sep 14 '18 at 11:11
  • @SourabhKumarSharma i added a print – user6505433 Sep 14 '18 at 11:13
2

since you have deleted the root category i can suggest you a solution. The solution is that create another category at the parent level and then go to Stores > Settings > All Stores select your store from the grid and the form will open , in that select your new category as the root category. If you had sub categories assigned in the root category, drag those categories into this new root category.

From your question what i can assume is that you are saying that root category was deleted automatically, for that you will have to debug the reason because again there are chances that this new root category also can get deleted.

  • How do I create another category at parent level ? – user6505433 Sep 14 '18 at 11:33
  • Yes, because you have already lost the existing root category. – Sourabh Kumar Sharma Sep 14 '18 at 11:33
  • I´m asking how do I do that if i can´t go to the categories page – user6505433 Sep 14 '18 at 11:36
  • Have you deleted anything from the code or installed some third party module ? – Sourabh Kumar Sharma Sep 14 '18 at 11:38
  • If you haven't installed any third party module and have not deleted anything from core code of magento 2, then i will just you to run the below commands: php bin/magento cache:clean php bin/magento setup:upgrade php bin/magento setup:static-content:deploy – Sourabh Kumar Sharma Sep 14 '18 at 11:39
0

I already solved it !

So I had a database backup !

And I compared some tables and I probably made the mistake to delete some data.

Thanks for your time you all !

Not the answer you're looking for? Browse other questions tagged or ask your own question.