I am very new to Magento and still learning all the functionality this e-commerce platform offers.
I have a new project that uses Magento. This project will not be public facing but will hold customer and product data. The system will be used by a customer service team, which will take orders on behalf of the customers on the telephone.
Is it possible if a member of the customer services team can search and make orders on behalf of the customers through the frontend and not by logging into Magento backend? I know the functionality exists in the admin side, but I don't want the customer services team to use the admin side of Magento, I would like to use the frontend if possible.