I need to know because when a customer is requesting a product return on the frontend there are no notification that shows up and let our employee know that a new product return has been created.

1 Answer 1


Are you referring to Magento 1.x Enterprise Edition? If so, you can configure email notifications when an RMA has been initiated.

  1. On the Admin menu, select System > Configuration.
  2. If applicable, set Current Configuration Scope to the website where the configuration applies.
  3. In the panel on the left, under Sales, select Sales Emails.
  4. Click to expand the RMA section, and complete the fields as needed.

Official Magento Documentation: https://docs.magento.com/m1/ee/user_guide/order-processing/rma-email-configuration.html

If you are referring to some other form of RMA functionality on a Magento 1.x Community Edition site, you'll need to determine which 3rd party module is installed to handle your RMA's, as RMA functionality is not included in Community Edition, and reach out to them for support.

  • Unfortunately i'm using the community edition. So unless specified there's no way to know if a product return has been initiated? Sep 7, 2018 at 15:07
  • I guess I would ask that you be more specific with your question. Are you referring to a customer initiated return or return initiated by a store manager in the admin? Sep 8, 2018 at 16:30
  • Sorry for the late reply. I'm referring to when a customer initiate the return through the frontend. Sep 18, 2018 at 13:52
  • So I ask again, what version of Magento are you using? If you are on community edition, then you have an RMA extension installed and you should contact its developer for support. RMA functionality is not included with Magento 1 Community. If you are on Enterprise, my answer suggests a solution to receive email notifications when an RMA is initiated. If that is not the type of notification that you are referring to, then you'll need to be more specific. Please keep in mind - we only know what information you provide to us. Sep 21, 2018 at 13:34
  • I'm using magento 1.9 (I listed it as one of the tags). Also, I figured it out, it's the table called "rma" (lol). Basically I wrote a short mysql query inside the toolbar.phtml in magento admin view to let me know when a new row with the status "new" is added to the rma table. Sep 27, 2018 at 16:21

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