Hi is it also possible to get email notification for cancelled orders?


2 Answers 2


You can always write your own module that will do that.

You will need few ingredients for that:

  1. Have an observer that listens on the sales_order_save_after event.

    This link explains it well

    catch order place after event magento2

    In this observer you will get the order object by $order= $observer->getData('order'); and you could check if the new status is canceled

  2. If condition from point 1 above is true you can proceed to send an email programatically. This link offers good idea of how to do that

    How to send mail programmaticlly in magento2?

  • I cannot guarantee that it will be easy to directly copy and use them. But I think it will give you a good idea. And if you somehow get stuck, well, just add a new question here :)
    – Marjan
    Commented Sep 4, 2018 at 8:22

You will need to create a separate functionality for sending the email on order cancellation.

You can use the order_cancel_after event for writing your email function.

You can get the order details using the order object as given below


namespace Vendor\Module\Observer;

use Magento\Framework\Event\Observer;
use Magento\Framework\Event\ObserverInterface;

class OrderCancellationEmail implements \Magento\Framework\Event\ObserverInterface
     * @param \Magento\Framework\Event\Observer $observer
     * @return $this
    public function execute(\Magento\Framework\Event\Observer $observer)
        $order = $observer->getData('order');
        // Write your email function here

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