This is what I've done so far

 - I've already configured the store's sales email to the correct email addresses
 - Test smtp (send test email)

My mailgun configuration works properly. Email were being fired when a user subscribe, etc.

It seems that this problem occurs when a new order is placed.

Because when I view sales>orders and then view a certain order and click "send email" the email is being sent.

Can anyone help me debug this problem.


1 Answer 1


This would be because of the cron job, you have to set the cron job properly to run every minute. I have answered in a different post how to debug the cron tab.

LINK - Cron not working

To run a Magento2 cron job, use this command

****** /usr/bin/php /var/www/html/Magento2/bin/magento cron:run

/usr/bin/php and path to Magento will be different for different servers.

  • Hi Mr. Rinto, I've followed the tutorial but I don't have cron.sh on my root directory? which file should I target for the cron?
    – RJ Tubera
    Sep 3, 2018 at 6:40
  • Just updated my answer.
    – Duke
    Sep 3, 2018 at 8:26

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.