On rare and random occasions (once or twice a month) our client receives an order with one missing product name in the items list (see attached screenshot) - however the product name exists and is shown correctly on other orders.
- It is never the same product
- It is never the same client
- It is never the same day, month nor day
- It is never the same quantity ordered
- The product can contain special characters (as almost every item)
However it seems to happen when there are multiple products ordered.
The problem is not that the quote from Magento would lacking the product name, but there is a third party service hooked up which handles the quotes. And an order with one item lacking its product name is breaking their system (stops adding the following items therefor the quote shows 2 items for a value of ex. 17€ instead of 7 items for 68€).
The issue is not reproducible on our side (we tried multiple times).
Did someone encounter this kind of behaviour from Magento?
Do you need more information, so please don't hesitate to add a comment, thank you all in advance!
Magento version: 18.104.22.168
So what could this mean?