Getting an error 'Customer email is required' when clicking on the Place Order button while checking out using the guest account.

Check this link: https://www.nextdaygames.com/gran-turismo-sport-playstation-4

Click on Buy Now Button->Pay with a sandbox account with PayPal->Place Order from review page. Check Attachment.

enter image description here

1 Answer 1


Did this get resolved? I am having the same issue (seems I cannot comment until I have 50 reputation points)

Mostly seems to be from Apple devices and/or mobile devices when trying to place an order as a guest

Only change I have made recently was to upgrade onestepcheckout to the latest version. I have mentioned it to the developer in the hopes its related however I get an email titled "Payment Transaction Failed Reminder" and in the email the checkout type listed is Onepage, not onestepcheckout

No errors in logs. Magento version

  • Yes. I have resolved this. I have performed so many steps to resolve this. Currently i can't say that this step was solved my issue. But I solved this one. You can checkout above link with test sandbox skype account. Commented Sep 10, 2018 at 7:36
  • you are unable to comment then write to pilukamani@gmaildotcom Commented Sep 10, 2018 at 7:44

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.