Using Magento 2.2, Backend, Customers. I cannot update or save suctomer telephone number, but after Save no message Error.

Customer -> All Customer -> Customers enter image description here

NOTE: This is original code, not yet custom.

EDIT: I see phone number in customer information edit form, But still not show in table.

Customer -> All Customer -> Customers
Customer Table -> Edit -> Address enter image description here

  • Please try reindexing once.
    – Pawan
    Jul 25, 2018 at 4:43
  • Is there any index which need reindexing ?
    – Pawan
    Jul 25, 2018 at 4:51
  • Re-index cannot solve: sudo php bin/magento index:reindex Jul 25, 2018 at 4:51
  • Any log entry ?
    – Pawan
    Jul 25, 2018 at 4:52

2 Answers 2


Customer phone number from the billing address. Once we add billding address for the customer then only the grid phone field can be validated.

Customer grid enter image description here

Customer default billing address

enter image description here


Follow this step :

  • Create customer from create an Account from front-side.
  • After create, It will redirect to My Account Page. Then, Click on Address Book tab.
  • At here, You can see that Phone number field. Enter details which is required.
  • Save records and refresh customer grid in admin.

It's different field from registration new customer. This field available in address book. So, We need to go to Address Book and add phone number after login.

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