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Hosting: Shared InMotionHosting

Had lots of problems prior to that and was able to resolve them myself but i'm stuck at this one:

I have Magento ver. 2.2.3. I am trying to update it to the latest version 2.2.5 (at the moment) via the admin (System -> Web Setup Wizard -> System Upgrade). I pass the readiness check and then on next step where it's supposed to create a backup it fails.

Error i get is:

Backup failed

Error received from server:

Warning: Error while sending QUERY packet. PID=3650545 in /MYDOMAIN.COM/vendor/magento/zendframework1/library/Zend/Db/Statement/Pdo.php on line 228

When i check log file in var/log/install.log i see:

[SUCCESS] Code backup completed successfully.

[SUCCESS] Media backup completed successfully.

DB backup is starting...

It backs up Files and Media but fails to backup the database.

What am i missing?

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