In Magento 2, when editing a customer in the backend you have the option to Reset Password for the customer, when click on Reset Password, customer will get an email with a link to reset the password.

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However, I can't find out where to edit the reset password email template.

I have tried to create a new email template in Marketing -> Email Templates. I created the new email template from Reset Password (template). And in Configuration -> Customers -> Customer Configuration, under the Pasword Options, I set Reset Password Template to the one I created in Email Templates.

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But it has no effect. Magento is still using it's default email templates.

I have made sure it's the correct storeview and I also made sure the cache is cleared.

What did I miss?


2 Answers 2




Copy the respective template file to your theme like below


And change the template accordingly. It should work.

  • Do you know which template does Magento use when we click "Reset password" in Admin Panel? I have even tried to edit the template directly in vendor/magento/module-customer/view/frontend/email/password_reset_confirmation.html. but it has no effect. maybe I'm editing a wrong template? Commented Jun 21, 2018 at 9:05
  • I found it out, it's actaully using the template vendor/magento/module-customer/view/frontend/email/password_new.html. I'll try your solution. Commented Jun 21, 2018 at 9:27
  • You are absolutely right. Try it should work. Commented Jun 21, 2018 at 9:28
  • It's working. And i accepted your answer :). Thanks a lot for the help. But can I not edit the template in admin? like I described in the post? Commented Jun 21, 2018 at 9:29
  • 1
    Happy to help!. You cannot edit directly on admin. If you want then you can do it by creating a new template under Marketing tab and then assign that template to forgot password template from Store->Configuration->Customer Configuration->Password Options. There you can find the template select option for reset password and all. If still not work then try to clean the cache and use static content deploy etc. and try again. Commented Jun 21, 2018 at 9:33

There seems to be some confusion regarding the "reset" and "forgot" password templates. "Reset" is actually a confirmation of the password being changed. The email sent to get the link to set a new password is the "forgot" email. To me it was poor labeling and structuring of the fields in the customer configuration that made me confused. The "reset" template should be grouped with the other "change" fields under the "Account Information Options" section/tab in the same configuration - and be labeled something like "Confirmation Changed Password".

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