I currently have a Magento 1.9 website which sends the standard transactional email when an order is completed and paid for, detailing a summary of the transaction and items.
How can I get a copy sent to my customer service email address, but either with the customer's email address in the from field, or set as a reply-to? The aim is that customer service agents can then simply reply to the order summary and the email goes directly to the customer.
My current set up is detailed below:
A customer with the email address
firstname.lastname@example.org places an order and successfully completes checkout.
email@example.com send the order confirmation to the customer, and any additional recipients. My goal here is to have a Reply To header on all emails send out except the one that the customer receives. Therefore when a member of staff clicks 'Reply' to the order confirmation, it goes directly to
firstname.lastname@example.org rather than