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we have a site that is running in Magento EE 1.14. Below is the issue im facing.

What is expected?

On click of a product, it should redirect to its product detail page

What is happening?

Especially on chrome browsers, in ipad or iphone devices,

1) If the user is on Home Page and clicks the product link/image, then the page goes to that product detail page for few seconds and again redirects to Homepage

2) If user is on Product Listing page and then clicks on product name/image the same thing happens.

Desperately need help in this as im unable to figure out this from past 2 weeks.

I feel the issue is in htaccess file from root folder of magento.

Below is my current code.

############################################
## uncomment these lines for CGI mode
## make sure to specify the correct cgi php binary file name
## it might be /cgi-bin/php-cgi

#    Action php5-cgi /cgi-bin/php5-cgi
#    AddHandler php5-cgi .php

############################################
## GoDaddy specific options

#   Options -MultiViews

## you might also need to add this line to php.ini
##     cgi.fix_pathinfo = 1
## if it still doesn't work, rename php.ini to php5.ini

############################################
## this line is specific for 1and1 hosting

    #AddType x-mapp-php5 .php
    #AddHandler x-mapp-php5 .php

############################################
## default index file

    DirectoryIndex index.php

<IfModule mod_php5.c>

############################################
## adjust memory limit

#    php_value memory_limit 64M
    php_value memory_limit 256M
    php_value max_execution_time 18000

############################################
## disable magic quotes for php request vars

    php_flag magic_quotes_gpc off

############################################
## disable automatic session start
## before autoload was initialized

    php_flag session.auto_start off

############################################
## enable resulting html compression

    #php_flag zlib.output_compression on

###########################################
# disable user agent verification to not break multiple image upload

    php_flag suhosin.session.cryptua off

###########################################
# turn off compatibility with PHP4 when dealing with objects

    php_flag zend.ze1_compatibility_mode Off

</IfModule>

<IfModule mod_security.c>
###########################################
# disable POST processing to not break multiple image upload

    SecFilterEngine Off
    SecFilterScanPOST Off
</IfModule>

<IfModule mod_deflate.c>

############################################
## enable apache served files compression
## http://developer.yahoo.com/performance/rules.html#gzip

    # Insert filter on all content
    ###SetOutputFilter DEFLATE
    # Insert filter on selected content types only
    #AddOutputFilterByType DEFLATE text/html text/plain text/xml text/css text/javascript

    # Netscape 4.x has some problems...
    #BrowserMatch ^Mozilla/4 gzip-only-text/html

    # Netscape 4.06-4.08 have some more problems
    #BrowserMatch ^Mozilla/4\.0[678] no-gzip

    # MSIE masquerades as Netscape, but it is fine
    #BrowserMatch \bMSIE !no-gzip !gzip-only-text/html

    # Don't compress images
    #SetEnvIfNoCase Request_URI \.(?:gif|jpe?g|png)$ no-gzip dont-vary

    # Make sure proxies don't deliver the wrong content
    #Header append Vary User-Agent env=!dont-vary

</IfModule>

<IfModule mod_ssl.c>

############################################
## make HTTPS env vars available for CGI mode

    SSLOptions StdEnvVars

</IfModule>

<IfModule mod_rewrite.c>

############################################
## enable rewrites

    Options +FollowSymLinks
    RewriteEngine on

############################################
## you can put here your magento root folder
## path relative to web root

    #RewriteBase /magento/

############################################
## uncomment next line to enable light API calls processing

#    RewriteRule ^api/([a-z][0-9a-z_]+)/?$ api.php?type=$1 [QSA,L]

############################################
## rewrite API2 calls to api.php (by now it is REST only)

    RewriteRule ^api/rest api.php?type=rest [QSA,L]

############################################
## workaround for HTTP authorization
## in CGI environment

    RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

############################################
## TRACE and TRACK HTTP methods disabled to prevent XSS attacks

    RewriteCond %{REQUEST_METHOD} ^TRAC[EK]
    RewriteRule .* - [L,R=405]

<IfModule mod_setenvif.c>
    <IfModule mod_headers.c>

        ############################################
        # X-Content-Type-Options: nosniff disable content-type sniffing on some browsers.
        Header set X-Content-Type-Options: nosniff

        ############################################
        # This header forces to enables the Cross-site scripting (XSS) filter in browsers (if disabled)
        BrowserMatch \bMSIE\s8 ie8
        Header set X-XSS-Protection: "1; mode=block" env=!ie8

    </IfModule>
</IfModule>

############################################
## redirect for mobile user agents

    #RewriteCond %{REQUEST_URI} !^/mobiledirectoryhere/.*$
    #RewriteCond %{HTTP_USER_AGENT} "android|blackberry|ipad|iphone|ipod|iemobile|opera mobile|palmos|webos|googlebot-mobile" [NC]
    #RewriteRule ^(.*)$ /mobiledirectoryhere/ [L,R=302]

############################################
## always send 404 on missing files in these folders

    RewriteCond %{REQUEST_URI} !^/(media|skin|js)/

############################################
## never rewrite for existing files, directories and links

    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteCond %{REQUEST_FILENAME} !-l

############################################
## rewrite everything else to index.php

    RewriteRule .* index.php [L]

</IfModule>


############################################
## Prevent character encoding issues from server overrides
## If you still have problems, use the second line instead

    AddDefaultCharset Off
    #AddDefaultCharset UTF-8

<IfModule mod_expires.c>

############################################
## Add default Expires header
## http://developer.yahoo.com/performance/rules.html#expires

    ExpiresDefault "access plus 1 year"

</IfModule>

############################################
## By default allow all access

    Order allow,deny
    Allow from all

###########################################
## Deny access to release notes to prevent disclosure of the installed Magento version

    <Files RELEASE_NOTES.txt>
        order allow,deny
        deny from all
    </Files>

############################################
## If running in cluster environment, uncomment this
## http://developer.yahoo.com/performance/rules.html#etags

    #FileETag none

###########################################
## Deny access to cron.php
    <Files cron.php>

############################################
## uncomment next lines to enable cron access with base HTTP authorization
## http://httpd.apache.org/docs/2.2/howto/auth.html
##
## Warning: .htpasswd file should be placed somewhere not accessible from the web.
## This is so that folks cannot download the password file.
## For example, if your documents are served out of /usr/local/apache/htdocs
## you might want to put the password file(s) in /usr/local/apache/.

        #AuthName "Cron auth"
        #AuthUserFile ../.htpasswd
        #AuthType basic
        #Require valid-user

############################################

        Order allow,deny
        Deny from all

    </Files>

Website URL:

https://uat.rauantiques.com/

Say if click on the product (royal-silver-gilt-tray-by-rundell-and-jackson) under silver subcategory:

https://uat.rauantiques.com/antiques/silver

In ipad chrome, for few seconds, it goes to this below URL and https://uat.rauantiques.com/royal-silver-gilt-tray-by-rundell-and-jackson

again redirects to

https://uat.rauantiques.com/antiques/silver

  • please share your website URL. – kunj Jun 1 '18 at 6:19
  • I have updated the question for site URL, hope it ok to put actual URL here – Sushivam Jun 1 '18 at 6:26
  • Could you pls help me on this @kunj ? – Sushivam Jun 1 '18 at 6:45
  • did you changed anything related to JS or added any new extension? I can see flicker on my desktop for few second. – kunj Jun 1 '18 at 8:49
  • I have added bootstrap.js file(for someother functionality) which contains the CDN bootstrap js content , hoping it is not related to product page – Sushivam Jun 1 '18 at 9:07

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