In my store when I try to place order, it is not completing order placing process instead it is coming back to Shopping cart page with All products listed.

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Server is very slow stated by the google chrome in Console.

I tried to Check the errors using inspect element. But I could not recognise the errors.

than I checked the error logs in {Magento root folder}/Var/log/




After I tested the Payment When I check the Logs, I could not find any entries in Exceptions.log & Debug.log. New lines were found in the System.log which looks like this below.

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I was not able to understand anything out of it.

Please help me to understand what might be the problem of my store not able to place the order.

  • Take a look inside your webserver logs : Apache / Nginx. Also run your store in HTTPS. – Jonathan Ribas May 13 '18 at 8:35
  • do you have any custom extensions installed recently? probably related to seo, checkout or email? – MagenX May 13 '18 at 8:41
  • Yes this is related to my custom payment method with drop-down list. Module.Please let me know what is the problem with the module. Question – JB Pakalapati May 13 '18 at 9:24

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