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In my store when I try to place order, it is not completing order placing process instead it is coming back to Shopping cart page with All products listed.

enter image description here

Server is very slow stated by the google chrome in Console.

I tried to Check the errors using inspect element. But I could not recognise the errors.

than I checked the error logs in {Magento root folder}/Var/log/

Exception.log

Debug.Log

System.log

After I tested the Payment When I check the Logs, I could not find any entries in Exceptions.log & Debug.log. New lines were found in the System.log which looks like this below.

enter image description here

I was not able to understand anything out of it.

Please help me to understand what might be the problem of my store not able to place the order.

  • Take a look inside your webserver logs : Apache / Nginx. Also run your store in HTTPS. – Jonathan Ribas May 13 '18 at 8:35
  • do you have any custom extensions installed recently? probably related to seo, checkout or email? – MagenX May 13 '18 at 8:41
  • Yes this is related to my custom payment method with drop-down list. Module.Please let me know what is the problem with the module. Question – JB Pakalapati May 13 '18 at 9:24

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