I am not able to place order using Cash on Delivery. it takes very long time to and not processing the order, it comes back to the cart with items listed.

this site loads very slow can, please let me know any observations to improve the speed of the http://www.alaincooponline.com

Here is the screenshot after clicking on place order.

enter image description here

  • Thanks Teja, Please check and let me know your observations May 12, 2018 at 11:43
  • Thanks, Can u please check this module. its custom Payment module with drop-down list. Click here May 12, 2018 at 11:54
  • Please check log fies.
    – kunj
    May 12, 2018 at 12:18
  • Can you please confirm that log files are located in magentoroot/var/log- dafalut.log, exception.log & system.log May 12, 2018 at 12:23
  • Yes, log files located in {{magento root}}/var/log/exception.log OR system.log OR debug.log.
    – kunj
    May 12, 2018 at 17:13

1 Answer 1


You have the error related to memory while running rest/default/V1/carts/mine/payment-information on place order.

I found below error in AJax, while tried to plcae order on your website, I have added error:

<br />
<b>Fatal error</b>:  Out of memory (allocated 2847145984) (tried to allocate 64 bytes) in <b>/home/stagingalainadm/public_html/vendor/magento/framework/Exception/InputException.php</b> on line <b>57</b><br />
  • here is the memory details mentioned in my .htaccess ## adjust memory limit php_value memory_limit 2048M php_value max_execution_time 18000 May 14, 2018 at 5:48
  • Please let me know what can be done to fix this. May 14, 2018 at 5:50
  • Either your website's server configuration not proper or something is wrong with the code, Have you enabled Magento 2 caching or added any other caching for the website?
    – kunj
    May 14, 2018 at 6:50
  • I was not able to figure out what was the problem. I have setup new vertion in my system. now I am having problem with my custom Payment Module This question May 14, 2018 at 7:04
  • How Can i find if there was any problem with server configuration May 14, 2018 at 7:05

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