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I'm trying to update meta description from the backend but when I save it... it got blank again. I tried to import meta tags through excel sheet. But again I found the description text area blank.

Please help me out ASAP

closed as off-topic by Priyank, Jai, Manoj Deswal, Amit Bera May 11 '18 at 5:54

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – Priyank, Jai, Manoj Deswal, Amit Bera
If this question can be reworded to fit the rules in the help center, please edit the question.

  • What you have done , have you installed any extension ?? or done some code ?? – Murtuza Zabuawala May 11 '18 at 6:05
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  • Remove old log files from {document-root}/var/log folder. Try to save the meta description again from the backend. When the blank page appears, check the {document-root}/var/log folder for errors.
  • If nothing found in the {document-root}/var/log folder, open index.php file in the document root and try to save the product again. This time, you should have the error details on the screen instead of the blank screen.
  • You can also check server logs under /var/log/{apache2|httpd}/error.log

Note: you need to specify only one between apache2 or httpd.

Note: The location of error log can be different in case you have multiple virtual hosts configured on the same server or you have nginx instead of apache server.

  • No, It's not working.. – Sanjeev Kumar May 14 '18 at 8:54
  • The problem is happening only with old products, not with new products. Why so??? – Sanjeev Kumar May 14 '18 at 8:55
  • When you follow above steps, what are you getting? – Mohit Kumar Arora May 14 '18 at 9:41

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