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I have Migrated Magento 2 website from subdomain to root. after migration user cant logged into the account but admin is working fine. if user clear the cache and try to login , login works fine but when the cookies expire it wont work. Everything look perfect but dont know what can be the issue.

  • Did you check the logs of magento 2? – klict May 8 '18 at 11:37
  • Kindly check magento log files when user are not able to login. – Dhiren Vasoya May 8 '18 at 11:46
  • it doest not produce any error in log – Atif Aqeel May 8 '18 at 17:00
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I got the solution for it, i installed the php chat plugin on the server and embed into magento 2 website. the issue was coming from the cookies that both of them was generated on the same url. when you look at the PHPSSID into the inspect element , it will show duplicate PHPSSID and one of them was conflicted with origenal one. Solution - i have created the subdomian and copy the chat code into the subdomain. that completely solve my problem.

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It must be your cookie domain issue.

Check at core_config_data database table

run the sql query

select * from core_config_data where path like '%cookie%';

to check the setting.

Cookie domain value should be domain.

  • i tried both with input the url and null value. still same – Atif Aqeel May 8 '18 at 17:00

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