I have Migrated Magento 2 website from subdomain to root. after migration user cant logged into the account but admin is working fine. if user clear the cache and try to login , login works fine but when the cookies expire it wont work. Everything look perfect but dont know what can be the issue.
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Did you check the logs of magento 2?– klictMay 8, 2018 at 11:37
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Kindly check magento log files when user are not able to login.– Dhiren VasoyaMay 8, 2018 at 11:46
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it doest not produce any error in log– Atif AqeelMay 8, 2018 at 17:00
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4 Answers
I got the solution for it, i installed the php chat plugin on the server and embed into magento 2 website. the issue was coming from the cookies that both of them was generated on the same url. when you look at the PHPSSID into the inspect element , it will show duplicate PHPSSID and one of them was conflicted with origenal one. Solution - i have created the subdomian and copy the chat code into the subdomain. that completely solve my problem.
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Can you explin More ? I didn't find chat plugin for php server Nov 11, 2021 at 6:01
It must be your cookie domain issue.
Check at core_config_data database table
run the sql query
select * from core_config_data where path like '%cookie%';
to check the setting.
Cookie domain value should be domain.
answered May 8, 2018 at 12:05
After the Magento upgrade, if your Magento project faces an error on the user login page, just go to the back-end of Magento(admin)>customers>all customers>(your user). Select the user and make changes from pending to approved Go on..
check var/session/ folder and if the session is not there then check app/etc/env.php for session storage.
