I am unable to login to customer account it is giving error 'an unspecified error occurred please contact us for assistance'. I have checked my customer_entity table has columns 'failures_num' and 'first_failure'. Still the issue is there.

  • Have you checked the error logs, are you using any third party extension? Commented May 4, 2018 at 4:09
  • Yes I am using, and in error log it is not writing any error. Commented May 4, 2018 at 5:05
  • Have you tried to disable any of the the third party modules? Are there any which alter / customize the customer log in ?
    – Condor
    Commented May 4, 2018 at 6:41
  • check this if it helps magento.stackexchange.com/questions/179065/… Commented May 4, 2018 at 6:41
  • yes both the columns are available Commented May 8, 2018 at 5:56

1 Answer 1


You can check error. Go to file vendor/magento/module-customer/Controller/Account/LoginPost.php and put these lines

$message = $e->getMessage();

just before lines-

                        __('An unspecified error occurred. Please contact us for assistance.')

now on front try to login and check error.

  • In my case I enabled Sodium extension and restarted server Commented Nov 25, 2021 at 14:31

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