I am unable to login to customer account it is giving error 'an unspecified error occurred please contact us for assistance'. I have checked my customer_entity table has columns 'failures_num' and 'first_failure'. Still the issue is there.

  • Have you checked the error logs, are you using any third party extension? – Pravin May 4 at 4:09
  • Yes I am using, and in error log it is not writing any error. – akshay billore May 4 at 5:05
  • Have you tried to disable any of the the third party modules? Are there any which alter / customize the customer log in ? – Bram May 4 at 6:41
  • check this if it helps magento.stackexchange.com/questions/179065/… – Pravin May 4 at 6:41
  • yes both the columns are available – akshay billore May 8 at 5:56

You can check error. Go to file vendor/magento/module-customer/Controller/Account/LoginPost.php and put these lines

$message = $e->getMessage();
$this->messageManager->addError($message);

just before lines-

$this->messageManager->addError(
                        __('An unspecified error occurred. Please contact us for assistance.')
                    );

now on front try to login and check error.

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