I am unable to login to customer account it is giving error 'an unspecified error occurred please contact us for assistance'. I have checked my customer_entity table has columns 'failures_num' and 'first_failure'. Still the issue is there.
asked May 4, 2018 at 3:27
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Have you checked the error logs, are you using any third party extension?– magento2newMay 4, 2018 at 4:09
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Yes I am using, and in error log it is not writing any error.– akshay billoreMay 4, 2018 at 5:05
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Have you tried to disable any of the the third party modules? Are there any which alter / customize the customer log in ?– CondorMay 4, 2018 at 6:41
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check this if it helps magento.stackexchange.com/questions/179065/…– magento2newMay 4, 2018 at 6:41
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yes both the columns are available– akshay billoreMay 8, 2018 at 5:56
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1 Answer
You can check error. Go to file vendor/magento/module-customer/Controller/Account/LoginPost.php and put these lines
$message = $e->getMessage();
$this->messageManager->addError($message);
just before lines-
$this->messageManager->addError(
__('An unspecified error occurred. Please contact us for assistance.')
);
now on front try to login and check error.
answered Aug 10, 2018 at 10:37
