When i try to reset my password by using forgot password link, i get this error.

We're unable to send the password reset email
  • Are other emails (like customer registration, newsletter signup etc.) being sent? Apr 24, 2018 at 13:15
  • No. There is no email is sending.
    – Mohd Hasan
    Apr 24, 2018 at 14:09
  • How to solve it ?
    – Mohd Hasan
    Apr 25, 2018 at 5:03
  • Have you migrated data from m1 to m2 or for new customer, you got this error Apr 25, 2018 at 5:33
  • Which areas are you getting this error ? Apr 25, 2018 at 5:44

2 Answers 2


If you are on live server you need to enable sending emails and if you are on local server then you can achieve it by installing some Magento 2 extensions which are working perfectly.

Some of the tested extensions for custom SMTP are listed below:


First you need to send testing mail if it will work then you can go further and if this will not work then you need to debug like store id and area etc do let me know if you are facing the issue.


Since no emails are being sent from the website, it means that the server has no service configured for sending emails.

You can either ask your server's administrator to enable SMTP service or you can install a custom (free or paid) SMTP extension in your Magento.

Some of the tested extensions for custom SMTP are listed below:

Please let me know if something is not clear.

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