My Magento eshop will send a new order email to my customer service email account if the customer after pressed the Order button (then will pass to payment gateway), how can i avoid Magento send a order email to the email account before the payment is made?

How can i send it ?

2 Answers 2


Whether or not an e-mail is sent is determined by payment method chosen. Usually there's a related option on payment method configuration (System > Configuration > Sales > Payment Methods) so you should start by looking there.


You could disable the order email and just send the customer the invoice which should be created when the payment is completed.

  • the web site still sending the order email order even i disable the order email
    – hkguile
    Jun 6, 2014 at 5:28
  • Check that they aren't enabled for the store view also as that may not be using the default settings? Jun 6, 2014 at 18:35

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