I need to know what may be causing the issue (wysiwyg is not under storage root path.) of not being able to upload image. Any idea would help alot.

Here is a screenshot of the error message with red highlight enter image description here

  • try to upload image in other browser – inrsaurabh Apr 2 '18 at 3:44

looks like you are using the latest Magento 2.2.3. They did some security improvements that prevent using symlinks and so.

Maybe this issue will help you: https://github.com/magento/magento2/issues/13929

| improve this answer | |

As of 2.2.3, it's not possible to upload images via the WYSIWYG if the media directory is a symlink. This is due to this new file. UPDATE: This issue has been fixed in Magento 2.2.5 and 2.3.0. See this Github issue and the fix.


We've temporarily fixed this by changing this line from this:

$realPath = realpath($path);
$root = $this->directoryList->getPath($directoryConfig);

to this (note the addition of the realpath function call):

$realPath = realpath($path);
 * Since media directory is a symlink, need to run both paths through realpath in order for the comparison to
 * work.
 * The proper fix for this should involve a STORE > Configuration setting where an admin can choose whether to
 * allow symlinked directories.
$root = realpath($this->directoryList->getPath($directoryConfig));

All information taken from this ticket as pointiA mentioned.

| improve this answer | |

Daniel First, you can open a terminal then you can go in your Magento files then you can give permission Pub folder.

chmod -R 777 pub/

if can't working this commnad you can try to sudo chmod -R 777 pub/

| improve this answer | |

You have a problem with permissions.

**For Linux* - You must run this commands:

find ./pub/media -type d -exec chmod 777 {} \;

For Window - You must create a folder wysiwyg in this path C:/xamp/htdocs/rohivic/pub/media/ and you click right on project folder to Properties and you must be unchecked the Read Only.

| improve this answer | |
  • I am on local host using xampp. Not a live server. How do i go about that? – Daniel Apr 1 '18 at 21:22
  • I updated my answer. – St3phan Apr 1 '18 at 21:27
  • Thank you St3phan for your effort. But somehow the problem seem persistent. Any more suggestions? – Daniel Apr 1 '18 at 21:47
  • I updated again my answer. I added to create the folder wysiwyg – St3phan Apr 2 '18 at 8:06

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