Magento 2 - ' I can't upload images on my store' gives error "wysiwyg is not under storage root path"

Question

I need to know what may be causing the issue (wysiwyg is not under storage root path) of not being able to upload image. Any idea would help a lot.

Here is a screenshot of the error message with red highlight

Answer 1

As of 2.2.3, it's not possible to upload images via the WYSIWYG if the media directory is a symlink. This is due to this new file. UPDATE: This issue has been fixed in Magento 2.2.5 and 2.3.0. See this Github issue and the fix.

Workaround

We've temporarily fixed this by changing this line from this:

$realPath = realpath($path);
$root = $this->directoryList->getPath($directoryConfig);

to this (note the addition of the realpath function call):

$realPath = realpath($path);
// BEGIN EDIT
/**
 * Since media directory is a symlink, need to run both paths through realpath in order for the comparison to
 * work.
 * The proper fix for this should involve a STORE > Configuration setting where an admin can choose whether to
 * allow symlinked directories.
 */
$root = realpath($this->directoryList->getPath($directoryConfig));
// END EDIT

All information taken from this ticket as pointiA mentioned.

Answer 2

Run the below command and check it:

php bin/magento config:set system/security/max_session_size_admin 0

php bin/magento c:f

If your folder is not showing then create the below code.

For security purposes, Magento provides Media Gallery access to contents in specific folders. The configuration path system/media_storage_configuration/media_storage/allowed_resource/media_gallery_image_folders in config.xml is used to define “Media Gallery Allowed” folders

By default, Magento allows Media Gallery access to the following two directories under /pub/media:

• catalog/category

• wysiwyg

app/code/VendoreName/ModuleName/etc/config.xml:

<?xml version="1.0"?>

<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:module:Magento_Store:etc/config.xsd">
    <default>
        <system>
            <media_storage_configuration>
                <allowed_resources>
                    <catalog_images_folder>catalog</catalog_images_folder> <!-- Show Catalog Folder -->
                    <media_gallery_image_folders>
                        <category_image_folder>catalog/category</category_image_folder> <!--  Show Sub Catalog Folder -->
                        <my_image_folder>custom_folder_name</my_image_folder>
                        <my_catalog_image_folder>catalog/custom_folder_name</my_catalog_image_folder>
                    </media_gallery_image_folders>
                </allowed_resources>
            </media_storage_configuration>
        </system>
    </default>
</config>

Answer 3

looks like you are using the latest Magento 2.2.3. They did some security improvements that prevent using symlinks and so.

Maybe this issue will help you: https://github.com/magento/magento2/issues/13929

Answer 4

You have a problem with permissions.

For Linux - You must run this commands:

find ./pub/media -type d -exec chmod 777 {};

For Window - You must create a folder wysiwyg in this path C:/xamp/htdocs/rohivic/pub/media/ and you click right on project folder to Properties and you must be unchecked the Read Only.

Answer 5

Daniel First, you can open a terminal then you can go in your Magento files then you can give permission Pub folder.

chmod -R 777 pub/

if can't working this commnad you can try to sudo chmod -R 777 pub/