I am using Magento version is

I am trying to import product using dataflow - profile. when I run the I got error image does not exists.

I place image into media/import/product/p1.jpg

my media folder permission is 777.

and I write image path into csv file like.

image               small_image          thumbnail
/product/p1.jpg   /product/p1.jpg    /product/p1.jpg

where I create mistake please help.

when I upload this csv and run i got this error.

Image does not exist.
  • 1
    I faced the same issue. Then the problem was .jpg extension. I went to the properties of .jpg image, But there I could see the extension of the image was .jpeg. (So go to the properties of image and fine the correct extension(.jpg or .jpeg))
    – SIBHI S
    Jul 4, 2014 at 17:39
  • Sometimes i had this problem because the text was not saved in UTF-8 Encoding. From Sublime Text i just did File > Save with encoding > UTF-8. Hope this helps. Oct 7, 2014 at 13:38
  • i used magmi for import product and it is very easy to used and very powerfull library. sourceforge.net/projects/magmi Mar 18, 2015 at 10:56

2 Answers 2


Place the image under media/import then in the CSV use /p1.jpg - there is no need for the extra /product sub-directory.


here the issue is product folder.
place the product folder inside the media/import only.

i,e media/import/product/p1.jpg

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