The SHIPPING AND HANDLING CHARGES section is not showing on the backend while editing the order. What may be the problem? enter image description here


Seem that you placed an order with the virtual product. So, there is no Shipping & Handling Information.

There is a note: when creating a configurable product, the child products which are generated automatically they have has no weight. So, these child products are virtual products.

One more thing, we should check if having a custom code which relates order admin template.

My Magento version is 2.2.2.

  • I have checked with the simple product also. it's not showing in the Simple product also. And none of the product on the site is a virtual product. What any be the issue? – Likan Patra Mar 27 '18 at 9:55
  • Check the table sales_order, check your order id in this table, find the column is_virtual? What is the value? – Khoa TruongDinh Mar 27 '18 at 10:21

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