when I subscribe for newsletter after that a subscription email should sent but I am not getting that email but user are added in subscriber list on admin side. And nor the notification of thank you for subscription. what maybe possible issue ?
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Is this the issue only with newsletter emails?Are you receiving other emails like Sales Order, Registration emails etc.?Did you check your email configuration settings in magento admin side?– Shireen NMar 21, 2018 at 8:00
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@ShireenN which configuration ? Account registration one I am getting emails and forget password reset. but suddenly I am not getting New subscriber notification on home page that "thank you for subscription" and No email as well can you have a look at site consumer.jblashes.com ?– LearnerMar 21, 2018 at 8:03
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@Learner you found any fix?– imtiazauNov 25, 2019 at 9:56
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1 Answer
Did you check the newsletter configuration? If you are using the magento 2 custom theme, it may override the email template.
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yes my configurations are same. Even I am not getting subsriber issue on after subscribe to newsletter. can you have a look on site ? onsumer.jblashes.com– LearnerMar 21, 2018 at 8:22
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To send confirmation email That you have subscribed to list. I need to create a new newsletter etc ?– LearnerMar 21, 2018 at 8:23
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I can't access your website onsumer.jblashes.com . Can you switch back to the Luma theme and try to subscribe again? Mar 21, 2018 at 8:33
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Did you get order success email or register email? If you get that email, you can debug in this method
vendor/magento/module-newsletter/Model/Subscriber.php:659Mar 21, 2018 at 8:57 -
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