when I subscribe for newsletter after that a subscription email should sent but I am not getting that email but user are added in subscriber list on admin side. And nor the notification of thank you for subscription. what maybe possible issue ?

  • Is this the issue only with newsletter emails?Are you receiving other emails like Sales Order, Registration emails etc.?Did you check your email configuration settings in magento admin side?
    – Shireen N
    Mar 21, 2018 at 8:00
  • @ShireenN which configuration ? Account registration one I am getting emails and forget password reset. but suddenly I am not getting New subscriber notification on home page that "thank you for subscription" and No email as well can you have a look at site consumer.jblashes.com ?
    – Learner
    Mar 21, 2018 at 8:03
  • @Learner you found any fix?
    – imtiazau
    Nov 25, 2019 at 9:56

1 Answer 1


Did you check the newsletter configuration? If you are using the magento 2 custom theme, it may override the email template. enter image description here

  • yes my configurations are same. Even I am not getting subsriber issue on after subscribe to newsletter. can you have a look on site ? onsumer.jblashes.com
    – Learner
    Mar 21, 2018 at 8:22
  • To send confirmation email That you have subscribed to list. I need to create a new newsletter etc ?
    – Learner
    Mar 21, 2018 at 8:23
  • I can't access your website onsumer.jblashes.com . Can you switch back to the Luma theme and try to subscribe again? Mar 21, 2018 at 8:33
  • Did you get order success email or register email? If you get that email, you can debug in this method vendor/magento/module-newsletter/Model/Subscriber.php:659 Mar 21, 2018 at 8:57
  • you found any fix i am facing same issue
    – imtiazau
    Nov 25, 2019 at 9:55

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