I have an issue with my Index Management job stuck in "Processing". I have read about it and found out that I can check if the reindex process is running by checking in MySQL, which I did. It is showing that the process is "working". I can also do a SHOW FULL PROCESSLIST command and see if there are any inserts or delete commands against the catalog_product_index_eav table, which I have done and there is indeed a process running for the last 2 days... So it appears that the process is still running but it has been like this for 2 days... However, I am doing random: SELECT COUNT(entity_id) AS total FROM catalog_product_index_eav; statements on the database and the number is not changing.

My questions are:

  • Is it normal for this process to take so long? We have roughly 10,000 products in the store.
  • Can I stop this process, as it's preventing me from doing any other reindex job... and if so, would this have a negative affect?
  • What would happen if I delete the files in /var/locks while the process is running? I guess it would allow 2 index processes to run at the same time?


  • Did you tried indexing by command line ? Commented Mar 15, 2018 at 11:48
  • I didn't, I am worried about doing this as my knowledge of Magento is limited and this is a live store. Could trying to run via command line cause any unwanted affects on my store or is this something I can try and not worry about breaking everything?
    – Caramex
    Commented Mar 15, 2018 at 12:03
  • Just an update, there is no longer any selects or deletes running on the catalog_product_index_eav table, however when I do a "select * from index_process" on the magento db, it's showing me that the catalog_product_attribute is in status "working"...
    – Caramex
    Commented Mar 15, 2018 at 12:15
  • actually indexing might be in process that's why you are getting that error , And if you do indexing with command line then just take care properly and indexing will be done Commented Mar 15, 2018 at 12:18
  • magento.stackexchange.com/a/162169/49821 You may try this once Commented Mar 15, 2018 at 12:30

2 Answers 2


Would suggest to stop the indexing and restart it. Go to project root directory from Command Line / Terminal and then enter below commands.

You can reset the indexing process by command

php bin/magento indexer:reset

After that reindex again,

php bin/magento indexer:reindex

I resolved this issue in the end by killing the MySQL query that was running. I then changed the index jobs to "Manual Start" so that they don't run automatically.

I increased the amount of memory that was allocated to PHP and I am now able to run the indexes manually (via ssh), however, the Category Search Index has started to throw errors:

PHP Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 72 bytes) in /folder/folder/Table.php on line 111

I guess increasing the memory again will solve this error but I think there must be some other issue as we should not need to increase the PHP memory so soon after doing it this time.

Hope this can help someone.

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