I have /pub as document root (as recommended) and this always seems to get me into trouble.

Some extensions use https://www.example.com/pub/media/catalog/product/... as URL to images for example. This is acually the real path to the image files, but the working URL should be: https://www.example.com/media/catalog/product/...

So could I create a symlink /pub/pub that points to /pub to solve this?

1 Answer 1


I found the solution, so I'm answering this. No need to create symlinks, just change these settings.

Base URL for User Media Files: {{unsecure_base_url}}media/

Secure Base URL for User Media Files: {{secure_base_url}}media/

More information about this: https://github.com/magento/magento2/issues/9111

  • How would I work with this in case of cdn? Commented Oct 6, 2019 at 21:53

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.