there is an issue in my Magento connect first when I try to enter it shows like this http://prntscr.com/hzub6a and when I enter it shows this http://prntscr.com/hzubks

anyone knows what's the problem here? Magento 1.9

  • Check the page source when you open Magento Connect and try to open one css file that is trying to be loaded, then post what the response is. For some reason the site's css isn't loading properly.
    – Lez
    Jan 13, 2018 at 10:54
  • Hi, sorry I'm not that experience. do you mean this? prntscr.com/hzvk8t I clicked right in mouse and choose View Source
    – muzramn
    Jan 13, 2018 at 13:07
  • Yep, now click the skin/boxes.css link and see what it says
    – Lez
    Jan 13, 2018 at 13:35
  • Hi, sorry for late, it show this prntscr.com/i06pj1
    – muzramn
    Jan 14, 2018 at 7:08

1 Answer 1


Check the file /downloader/skin/boxes.css through cPanel or FTP software.

It should have permissions set at 644. You can usually edit the permissions by right clicking the file and changing them.

If the permissions are correct (at least 644), check the /downloader/ folder for the .htaccess file.

Change its contets to:

<IfModule mod_deflate.c>

    RemoveOutputFilter DEFLATE
    RemoveOutputFilter GZIP


<Files ~ "\.(cfg|ini|xml)$">
    order allow,deny
    deny from all

Make sure you backup the original .htaccess file in case it has additional modifications you might need later.

  • Hi, I do that but still prntscr.com/i14r1p I cleat cache as well
    – muzramn
    Jan 16, 2018 at 10:29
  • Try checking the /downloader/ and /downloader/skin/ folder permissions as well. They should be set at 755
    – Lez
    Jan 16, 2018 at 10:31

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