We are seeing a few orders in our sales list that are 'Cancelled' and when we look at them, the reason for authorization failed is: "You have to enter the card holder name."
I thought this was a bit odd because Magento does not let you progress to the payment page without first entering a first and last name (which passes through automatically to the payment page)
We are using a Sagepay extension to process payments so I asked those developers why the autorization failed on those orders.
They say that Magento creates orders before the payment is executed. This means that if the customer enters wrong data or doesn't even enter any info, Magento sets a corresponding status and cancels the order after 2 hours.
This behaviour is most probably caused by the users themselves, by leaving the payment page without explicitly cancelling the transaction.
Is this true that Magento cancels the order after 2 hours? (I cant seem to find any information regarding this) If so can this timeout be increased?