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When a new order is placed, the same mail copy is sending to both admin and the customer. I tried with different mail templates in the admin panel

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  • Hi, do you mean you will not getting emails or unable to set changed email template?
    – Meetanshi
    Commented Dec 5, 2017 at 10:40
  • @Meetanshi Both the mail content for admin and customer are same even when i changed the mail templates Commented Dec 5, 2017 at 10:46

2 Answers 2

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This is not a bug, this is feature. if you want to change configuration, you can do it by : System > Configuration > Sales > Sales Emails > Order

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  • I changed the options. But it is not working Commented Dec 5, 2017 at 10:45
  • @sujivasagam can you tell what exactly you want ? means dont you want sending emails to admin ? Commented Dec 5, 2017 at 10:46
  • I want different mail content for admin and the customer not the same copy for both of them Commented Dec 5, 2017 at 10:47
  • @sujivasagam by default thats how it works, mail content for admin and customer will be the same.... Commented Dec 5, 2017 at 10:48
  • Actually i added different templates for admin and customer mail copies. But still receiving the same mail copy Commented Dec 5, 2017 at 10:49
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If you want to send a different email content to admin, then you will need to use a custom module.

Please have a look at this module.

I have used it for one of my clients and it works fine.

Alternatively, you can override Magento Sales module functionality and create a second template and send it to admin.

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