I have tried sending a newsletter from the newsletter section in Magento but it is not sending. I am new to this stuff so not sure what the issue is. Please help.

  • did you get any error ? please provide more details about your issue Nov 30, 2017 at 11:17
  • No, I did not get any error. I just made one and put in up to be sent a few minutes later to go out but didn't go out. Just says not sent.
    – Storm
    Nov 30, 2017 at 11:30
  • did you setup email setting in admin?
    – mansi
    Nov 30, 2017 at 11:38
  • I did add an email to the store email addresses or are you talking about different email settings?
    – Storm
    Nov 30, 2017 at 11:45
  • I am talking about smtp email host setting
    – mansi
    Nov 30, 2017 at 11:50

1 Answer 1


Please follow these below step:

1- Check if Magento cron is running by looking into cron_schedule table. There should be resent records for newsletter queue listed in the table and status of the module execution.

2- Run cron service manually by pointing your browser to http://your.magento.url.here/cron.php

3- Enable PHP mail log: http://php.net/manual/en/mail.configuration.php#ini.mail.log

4- Check outgoing mail queue on server with mailq command

5- Try to send all mail via external mail server by installing one of the SMTP extensions: http://www.magentocommerce.com/magento-connect/smtp-pro-email-free-custom-smtp-email.html

6- Ensure that newsletter messages are not ending up in Spam folders.

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