I have a site we imported 12,000 customers to (via the dataflow IIRC) and they're employing a company to create orders from the Admin - they've reported an issue where they can't select a shipping option before putting it through.
Steps to recreate:
- Go to Orders > Create Order and select an imported customer
- Add the product and select "Get Delivery Methods And Rates"
- After a second, the message is replaced with "Sorry, no quotes are available for this order at this time."
I should mention that I do use WebShopApps Product Matrix.
Now I know what you're thinking: "he has the shipping set up incorrectly!!". I ensure you that they're all fine as it works with customers that were created and not imported.
Here's the odd part (and the reason I'm posting this message).
- Find the problem customer in the CMS
- Click "Save"
- Retry the above steps
It then lets me select shipping!
I've compared troublesome customers with updated customers (as I thought maybe there was an issue with assigning customers to no store) but I couldn't see anything untoward.
So I'm wondering if:
a) There's a way of batch "saving" customers so it fixes whatever link that's bridged when I resave the customer. We tried batch re-assigning all customers to the "General" group but that didn't seem to work (and timed out)
b) Adjusting something so it doesn't bring up that dastardly Quotes message.
Your help would be most appreciated :)