Before you mark this thread as duplicate please read the following:

I'm having a hard time getting to Connect manager
I tried all possible solutions from similar threads like:

  • Changing folder and file permissions for downloader directory(755 for dir,644 for file)
  • flushing cache(although i didn't delete it, just did the "Clear magento cache
  • from admin panel")
  • i did permission reset for directories so all permissions are having default values.
  • tried to access manager directly(mysite.com/downloader/index.php)

I'm getting desperate... I hope there is someone to help me solve this problem.

Magento ver is

  • Can you have a look at the log files and share them here? I also would like to see the network and console tab within your chrome developer console. Nov 21, 2017 at 19:14
  • Thanks for showing interest for my problem. Console is empty so i'll skip that part. Exception log - ufile.io/wg93q
    – Dusko
    Nov 21, 2017 at 19:40
  • ibb.co/mwptL6 - network tab
    – Dusko
    Nov 21, 2017 at 19:47
  • Could you also provide the PHP and web server error logs, please? Nov 21, 2017 at 22:19
  • I've only found this one ufile.io/rzpbd , it's location was in var/logs which is child folder of public_html. It's a linux based server, and there is a folder log which only shows ip address activity, nothing else, also it's a shared hosting...
    – Dusko
    Nov 21, 2017 at 22:57

2 Answers 2


With the information you gave me and those I found during my research, your problem should be solved by following the steps I provide below:

  • Check file permissions in the downloader directory.

    • chmod -R 755 downloader/ && chmod 644 downloader/index.php
  • Clear your cache.

    • rm -Rf var/cache/*
  • Check the state of the module.

    • The module must not be disabled. To check that, go into app/etc/modules
  • Make sure the file app/code/core/Mage/Connect is available.

  • If you still not be able to access the connect manager, try to access it directly via example.com/downloader/index.php.

  • Already tried all of that, nothing changes... Permissions are ok, cache is cleared. Mage_Connect.xml is set as true, app/code/core/Mage/Connect is available, direct access doesn't help. it still says 404 Not Found. :(
    – Dusko
    Nov 22, 2017 at 15:18
  • ufff, hard one here... What about the webserver error logs? Nov 22, 2017 at 16:25
  • I've found solution and set it as answer :)
    – Dusko
    Nov 22, 2017 at 17:23

Hooorayy, i've found the answer.Uploading downloader folder from another installation fixed this problem. Thanks for your effort.

  • This is not a solution. Now you don't know what caused the problem in the first place... Nov 22, 2017 at 17:25

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