I tried to import products through import/export, everything gets imported but not image.

What I did was:

  1. Flushed cache and re-index
  2. Media folder provided permissions to 777
  3. Place all images in var/media/import
  4. CSV column contains image,small_image,thumbnail,_media_image,media_gallery & gallery with values like /A30412.JPG
  5. Only the placeholder image is shown in the frontend.

Any solutions, based on above scenario. Please suggest.

  • 1
    I have had some trouble with Magento data profiles in importing images and other advanced features. I suggest that you use aionhill.com/product-import-magmi.
    – Ner
    Commented Nov 18, 2017 at 5:19

1 Answer 1


The correct path to place images in is media/import for images by default. First move all the images from your var/media/import to the above.

Secondly remove the trailing / from your image names and use A30412.JPG instead. Make sure your image names match exactly with the ones provided in your CSV - a .JPG file won't match against a .jpg image in your CSV for example.

Lastly, I would suggest using Magmi for importations into Magento 1. It requires some modifications over the default Import/Export & Dataflow to get it working but provides better error outputs and will create attribute/categories on the fly for you. More information can be found at https://github.com/dweeves/magmi-git

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