I have tried following steps to setup Abandoned cart using Mailchimp module.


  • Magento 2.1.9
    • Default abandoned cart automation (series of 3 emails) in MailChimp
    • Sync with MailChimp listed as complete - I can see recent customers listed on MailChimp and ecommerce data for recent orders, Total Products, Total Carts.
    • Checked the table cron_schedule for the job_code ebizmarts_ecommerce and not found any error message
    • Checked the table quote and confirmed that the quote was not converted.
    • Checked the tablemailchimp_sync_ecommerce with type = QUO and related_id, and not found anything on mailchimp_sync_error table for this quote


  • As a logged in user or guest, add items to cart and get to payment step of checkout so that email address is captured in quote.
  • Ensure that eCommerce CRON job is running
  • Wait for whole day and maybe longer

Expected Result

  • An abandoned cart email and listing at least 1 email sent in MailChimp

Actual Result

  • No email sent MailChimp lists
  • 0 emails sent out

1 Answer 1


Mailchimp Abandoned cart working fine after syncing completed.

  • My account is sync still I am not getting :( any idea ?
    – Learner
    Mar 14, 2018 at 13:18
  • But images are broken in the email, since I've set pub as the root directory Dec 13, 2019 at 12:09
  • How to check it is sync or not ? Mar 24, 2022 at 11:57

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