I'm trying to integrate Tawk.to chat widget into my Magento 2 site hosted on a shared server environment. And I downloaded the extension files following the guidelines given here:
https://www.tawk.to/knowledgebase/plugins-and-modules/magento-2-integration/. After extracting and copying the files to the root directory of my website, I requested my web host to run the needed command lines. After that my site went blank, and I got back to the hosting provider. The web host informed me that, in their own words, "The installation is being halted as it's asking for a
http://repo.magento.com username and password." I then provided them with my Magento.com username and password, but yet, nothing has been done by them.
My web host finally sent the following error message that was generated during the aborted:
============= [root@sixteen ~]# cd /home/hosting_username/public_html [root@sixteen public_html]# php composer.phar require tawk/widget Authentication required (repo.magento.com): Username: my_magento.com_email_address Password: my_magento.com_password [Composer\Downloader\TransportException] Invalid credentials for 'https://repo.magento.com/packages.json', aborting. require [--dev] [--prefer-source] [--prefer-dist] [--no-progress] [--no-suggest] [--no-update] [--no-scripts] [--update-no-dev] [--update-with-dependencies] [--ignore-platform-reqs] [--prefer-stable] [--prefer-lowest] [--sort-packages] [-o|--optimize-autoloader] [-a|--classmap-authoritative] [--apcu-autoloader] [--] [<packages>]... [root@sixteen public_html]# ==================
Does anyone know why this happened and what is the fix?
Any insight would be much appreciated, as always. Thanks.