It is happening with one of my customer's password reset and not an issue for rest. It shows 'Something went wrong while resetting customer password' error whenever I try to reset the customer's password. I did reset the time interval of password reset option but no use. Any help would be appreciated.
Please set below configuration and than you can reset passwords if below condition satisfies your request. suppose you have set 10(in minutes) than make sure second request will be done after 10 minutes. Time between password resets from admin is configured in Stores->Configuration->Advanced->Admin->Security->Min Time Between Password Reset Requests
also make sure cron job is working in your web store.