I am also facing the same issues after upgrading the magento version from version 1.9.2 to version ...pages simply show flas.. your help would be much appreciable.


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Have you editet the register.phtml formkey? (In your custom template) If it is so here is a way to solve the problem: https://community.magento.com/t5/Technical-Issues/Customer-Registration-not-working-in-1-9-2-2/td-p/20563

  • /app/design/frontend/default/sm_macy/template/persistent/customer/form/register.phtml – Wasim Akram Nov 3 '17 at 12:11
  • i edit the files in this code – Wasim Akram Nov 3 '17 at 12:11
  • /app/design/frontend/default/sm_macy/template/persistent/customer/form/register.phtml but it not helps me .. – Wasim Akram Nov 3 '17 at 12:12
  • You have to edit this: 1) app/design/frontend/[your_custom_theme]/template/customer/form/register.phtml 2) app/design/frontend/[your_custom_theme]/template/customer/form/resetforgottenpassword.phtml 3) app/design/frontend/[your_custom_theme]/template/persistent/customer/form/register.phtml 3) app/design/frontend/[your_custom_theme]/template/persistent/customer/form/login.phtml – Marcel Nov 3 '17 at 12:17
  • i have edited as per given your links ....but still not result found after edited the code i did the caches clears but nothing changes got effects.... – Wasim Akram Nov 3 '17 at 12:20

Here is my Code for the registration:

<form action="https://www.my-example.com/customer/account/createpost/" method="post" id="form-validate">
        <div class="fieldset">
            <input type="hidden" name="success_url" value="">
            <input type="hidden" name="error_url" value="">
            <input type="hidden" name="form_key" value="w5aGzmiwvqzKXllY">
            <h2 class="legend">Daten Ansprechpartner</h2>
            <ul class="form-list">
                <li class="fields">

In your code it is missing:

<form action="http://your-example.com/customer/account/createpost/?SID=91i3p974p1jtggdljian86v925" method="post" id="form-validate" class="register-form">
        <div class="fieldset">
            <input type="hidden" name="success_url" value="">
            <input type="hidden" name="error_url" value="">
            <h2 class="legend">Personal Information</h2>
            <ul class="form-list">
                <li class="fields">
                    <div class="customer-name-middlename">
    <div class="field name-firstname">

I find the formkey for the login but not for registration. Try to find the right path for the .phtml with the simlinks.

  • i used this form key code <div><input name="form_key" type="hidden" value="<?php echo Mage::getSingleton('core/session')->getFormKey() ?>" /></div> in this path app/design/frontend/default/sm_macy/template/customer/form/register.phtml and app/design/frontend/default/sm_macy/template/customer/form/register.phtml and app/design/frontend/base/default/template/persistent/customer/form/register.phtml but there is not result still the register pages just refresh only .........any help would be much appreciable .........thanks – Wasim Akram Nov 6 '17 at 6:24
  • can you try to check with the magento debug. Like this: magento.stackexchange.com/questions/90117/… You can block all other if you put your IP in allowed IP's. Then you can see the path of the register.phtml maybe there is a another path couse there is only a formkey in your quick access on the register site. – Marcel Nov 6 '17 at 8:20
  • I have added form key in this path as per you given instructions app/design/frontend/default/sm_macy/template/persistent/customer/form/register.phtml but i dont know why it is not showing when i do inspect element ..... – Wasim Akram Nov 6 '17 at 8:45
  • change fast the debug becouse it is open for all!!!! I can see the path and so on. – Marcel Nov 6 '17 at 8:52
  • Please download the frontend/default/sm_macy/template/persistent/customer/form/register.phtml via ftp and make sure that the change have really occurred – Marcel Nov 6 '17 at 9:15

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