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I have a friend who has Magento 1 store based only on Configurable Products.

He came to me asking why Configurable Products added to other products in [Related Products], [Cross-sells] and [Up-sells] sections are not visible in frontend. I did a test and he is right. Magento is showing only simple products visible in frontend.

What shall I recommend in this case? Switching to Simple Products with Custom Options or there is something we don't know about using configurable products in those sections?

Please Note: cache is disabled and indexing was done after every changing so this is not the path to look into.

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What are the visibility settings for these Configurable and Simple products?

If you only want your catalog to show Configurable - set them to Catalog, Search & set Simple to Not Visible Individually. Flush cache, reindex, and check again.

Do the opposite if you want to use Simple products only, but this seems like a lot more work when updates are needed.

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  • Visibility is set to Catalog,Search for all configurable products. All associated products to them are set to Not Visible Individually. We flushed the case, reindex and any configurable product is not appearing in Related, Up-Sells and Cross-Sells.
    – ADDISON74
    Commented Oct 27, 2017 at 22:55
  • Can you update your original post with screenshots of the Upsell, Related, and Cross-Sell sku list? Were items added manually or do you have an extension running that is adding some for you?
    – Steven J
    Commented Oct 27, 2017 at 23:10
  • It is a Magento default installation with sample pack. Do you own test to see Configurable Products cannot be used in Up-Sells, Related and Cross-Sells.
    – ADDISON74
    Commented Oct 27, 2017 at 23:19
  • Yes, configurable products can be used in these related areas. I have them in my current multi-store and single store setup. Something about your configuration or product settings needs to be further examined.
    – Steven J
    Commented Oct 30, 2017 at 16:13

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