When you save a customers address trough API you have the option to GetFax() and SetFax() but if i look at my backend i don't see Fax anywhere in the addresses

Anyone any idea if there is a setting or something to enable/disable that field?

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Even though i do find that field in the database and i can SetFax() that field

2 Answers 2


Go to Configuration->Customers->Customer Configuration->Name and Address Options and set 'Show Fax' To optional or Required

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  • There is no such option to set "Fax" filed exist in configurations
    – Waqar
    May 4, 2018 at 6:37
  • It does exist. Mr downvote. A nice big circle for you. Now check your Magento version. Update it and ssht May 4, 2018 at 13:03

It is disable in database, to enable it run the following sql command

UPDATE `customer_eav_attribute` SET `is_visible` = '1' WHERE `customer_eav_attribute`.`attribute_id` = 35;

note: 35 is attribute id of Fax.

there is no option to set Fax filed in configurations

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  • the attribute ID is not always 35. And i know how to edit the EAV attributes in the database but this is not best practice nor a solution. Thanks for the effort but can not stress enough to other people reading this then they can not run this query unless they know how the EAV attribute tables work May 2, 2018 at 4:04
  • @SwAt.Be If you have fixed this please then share the solution.
    – Waqar
    May 2, 2018 at 10:03
  • sure i will give it May 2, 2018 at 12:25

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