Sometimes when I get an order from PayPal Express the customer Phone Number is always missing?

And this only happens when a customer uses the Guest Checkout Option.

I have tried changing the settings on PayPal but still no luck.

Is there a way to add a default Phone Number to an Order in Magento? See attached image.

I know I can use Event Observer to accomplish this task, but I don't know the right one to use in this case.

enter image description here

1 Answer 1


You should have a phone number (required) field on the checkout even its guest checkout. So the customer can submit their phone number as well.

Event/Observer method:





class Company_Module_Model_Observer
public function addPhonePaypalOrders($observer)
        $order = $observer->getEvent()->getOrder();
        $telephone = $order->getShippingAddress()->getTelephone();

            catch (Exception $e)


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