I am not able to access the customer login page (Blank white screen while accessing)suddenly, But i can access to sign-up page & other pages too. No errors in console.

please refer this screenshot

But I see this below error in log file:

main.CRITICAL: Invalid template file: 'RewardPointsBehavior::scripts.phtml' in module: 'Lof_RewardPointsBehavior' block's name: 'lrw.fb.scripts' [] []

I'm not sure that this error causing problem or not.

Can anyone please help me to solve this issue?

  • disable the module from app/etc/config.php and try to run admin url to debug if the same extension is causing issue.
    – Priyank
    Commented Aug 30, 2017 at 10:02

3 Answers 3


Something in your Rewards module is broken, as the error says. Investigate the module or disable it.


If you used the Magento 2 Reward Points Plus extension from Magestore, which is what this issue sounds like, try this:

  1. Uninstall the Reward Points Plus extension

  2. Generate your license certificate for the Magestore extension again and reinstall the package.

  3. cd [magento 2 root folder] and php bin/magento setup:upgrade Wait a sec to complete the reinstall

  4. If your website is in the Default or the Production mode, type this at the command line from your Magento root folder: php bin/magento setup:static-content:deploy

  5. In the Magento 2 admin, confirm the extension is installed properly. Should show up in your menu bar or in the Configuration in the backend.

Note: If those steps don't work, your version of Magento may not be compatible with the extension. Otherwise, more detailed system info and module info are probably be needed to recreate/debug here.


Thanks for your suggestion guy's, I solved the issue by flushing the cache. I don't know what is the exact problem, But after i flushed the cache the issue resolved. this is the command i tried & it worked, Thanks

php bin/magento cache:flush

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