1

I am stuck here. My Magento site is just a blank white screen, and the admin panel log in has three fields and no log in button.

I have attached an image of the admin log in and also the error I saw

Can anyone help? I am really struggling! Thanksenter image description hereenter image description here

  • Did you make any changes leading up to this? e.g. changing of any configuration options in Magento admin? – Ricky Odin Matthews Aug 29 '17 at 13:03
  • I am finding out now, will answer asap – John Aug 29 '17 at 13:16
  • Reply from the user: 'No we wasn't adding anything, but Fasthosts had sent us an e-mail last month about back ups being deleted as they were holding too much for us. I am wondering if it could have anything to do with this?' – John Aug 29 '17 at 13:48
  • try deleting all files from var/cache e.g rm -rf var/cache/* in console – Ricky Odin Matthews Aug 29 '17 at 13:54
  • 1
    Deleting the cache fixed the site, thank you very much :) – John Aug 29 '17 at 14:52
1

Fix: Delete cache folder contents. MAGE_DIRECTORY/var/cache/

"This error appears when a corruption in the cache arises, caused by a bug in Magento. We see this error mosty on shops that experience high traffic, causing a race condition in the caching mechanism."

source and workaround: https://support.hypernode.com/knowledgebase/magento-front-controller-reached-100-router-match-iterations-error/

  • I am deleting the cache now, I also have cache12 and cache123 am I OK to delete those? Thanks – John Aug 29 '17 at 14:48
  • Magento will only write to var/cache/ , it sounds like an ex-developer has renamed the 'cache' folder via FTP to save deleting? (As deleting via FTP will be slow) – Ricky Odin Matthews Aug 29 '17 at 14:49
  • OK deleting the cache fixed the site, thank you! The cache12 and cache123 folders seem to be duplicates of what was in cache, or very very similar, am I ok to delete those? – John Aug 29 '17 at 14:51
  • Should be OK, yes. But sounds like a recurring issue from what you've just told me, so may be a good idea to advise the website owners of the article I quoted :) – Ricky Odin Matthews Aug 29 '17 at 14:54
  • Will do thank you, something is filling the cache for sure, really appreciate your help thank you so much. Magento is not familiar to me so this is a massive help – John Aug 29 '17 at 14:55

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.