I am stuck here. My Magento site is just a blank white screen, and the admin panel log in has three fields and no log in button.

I have attached an image of the admin log in and also the error I saw

Can anyone help? I am really struggling! Thanksenter image description hereenter image description here

  • Did you make any changes leading up to this? e.g. changing of any configuration options in Magento admin? – Ricky Odin Matthews Aug 29 '17 at 13:03
  • I am finding out now, will answer asap – John Aug 29 '17 at 13:16
  • Reply from the user: 'No we wasn't adding anything, but Fasthosts had sent us an e-mail last month about back ups being deleted as they were holding too much for us. I am wondering if it could have anything to do with this?' – John Aug 29 '17 at 13:48
  • try deleting all files from var/cache e.g rm -rf var/cache/* in console – Ricky Odin Matthews Aug 29 '17 at 13:54
  • 1
    Deleting the cache fixed the site, thank you very much :) – John Aug 29 '17 at 14:52

Fix: Delete cache folder contents. MAGE_DIRECTORY/var/cache/

"This error appears when a corruption in the cache arises, caused by a bug in Magento. We see this error mosty on shops that experience high traffic, causing a race condition in the caching mechanism."

source and workaround: https://support.hypernode.com/knowledgebase/magento-front-controller-reached-100-router-match-iterations-error/

  • I am deleting the cache now, I also have cache12 and cache123 am I OK to delete those? Thanks – John Aug 29 '17 at 14:48
  • Magento will only write to var/cache/ , it sounds like an ex-developer has renamed the 'cache' folder via FTP to save deleting? (As deleting via FTP will be slow) – Ricky Odin Matthews Aug 29 '17 at 14:49
  • OK deleting the cache fixed the site, thank you! The cache12 and cache123 folders seem to be duplicates of what was in cache, or very very similar, am I ok to delete those? – John Aug 29 '17 at 14:51
  • Should be OK, yes. But sounds like a recurring issue from what you've just told me, so may be a good idea to advise the website owners of the article I quoted :) – Ricky Odin Matthews Aug 29 '17 at 14:54
  • Will do thank you, something is filling the cache for sure, really appreciate your help thank you so much. Magento is not familiar to me so this is a massive help – John Aug 29 '17 at 14:55

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