We have to import the products in from magento1.8 to magento1.9, but we are facing the issue while importing products like Error: Image does not exist.


enter image description here

we have image path in csv file like:


So, Please help me how to resolve this issue.


1 Answer 1


Error message simply states that the image path is wrong. Please upload all images under /media/import folder under document root of Magento in the same folder structure as you mentioned in .csv file.

Then check the .csv file that you don't have any spaces or special characters in the path of images in the .csv file.

Now please import the .csv file by System > Import (dataflow profiles).

Note: If you are in doubt that path of images will match with path of images in the folder, then put all images directly in /media/import folder and set the path to all images in the .csv file as /imagename.extension

For example, if image path is /t/_/t_negro_earl_grey_infusiones_chas_tetique_tienda_te_online.jpeg, then change it to /t_negro_earl_grey_infusiones_chas_tetique_tienda_te_online.jpeg in the .csv file.

Update: If it is more important for you to import products (even without images), then you can remove images columns from CSV file and import products without images first.

Then create a new CSV file with only SKU, image, small_image and thumbnail fields (if you want, you can also add columns for labels of images) and import this CSV with the same process. It will update images in the products by matching products' SKUs.

Please let me know if you find any issue again.

  • Thanks for the answer, For how many products we should do this, we have lots of products to import. Commented Aug 29, 2017 at 11:06
  • Can you please help me if any alternative way Commented Aug 29, 2017 at 11:27
  • Please see my updated answer. Commented Aug 29, 2017 at 12:48
  • We have tried just import only 3 products, products are imported but not showing up: screenshot: prnt.sc/gegoan Commented Aug 29, 2017 at 13:00
  • have you done reindexing? Commented Aug 30, 2017 at 6:16

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