I have an observer for every order status change, and another for every new order. In both observers I need to retrieve the customer's phone number. In order-status-change this happens as follows:

$phone = $order->getBillingAddress()->getTelephone();

However in new-order, none of the below succeed. They all return null. Why does this happen? What could I do?

  • You can try to observer the sale orders address save event. Aug 16, 2017 at 14:52
  • can you please tell me which event you are using for order status change? Aug 16, 2017 at 14:52
  • Sure. It's sales_order_save_after for both of them and I distinguish the case according to the path Aug 16, 2017 at 14:53
  • @SiarheyUchukhlebau you mean that my event occurs before the phone is saved on the address? Which exact event are you referring? I can't find any event named sales_order_address_save Aug 16, 2017 at 14:54
  • its a customer_address_save_after Aug 16, 2017 at 15:01

2 Answers 2


You can use the event <event name="sales_order_address_save_after"> in which order id already stored (if you need it). Just check is it billing or shipping address:

$event = $observer->getEvent();
/** @see \Magento\Framework\Model\AbstractModel::_getEventData() */
/** @var \Magento\Sales\Model\Order\Address $address */
$address = $event->getDataObject();
/** @var int $orderId */
$orderId = $address->getParentId();
$addressType = $address->getAddressType();

switch ($addressType) {
    case Address::TYPE_BILLING:
        // Do something with billing address
    case Address::TYPE_SHIPPING:
        // Do something with shipping address
         * This is a not usual case, when address type is not in one of this types: billing or shipping

this event is triggered each time order address was saved. So you should add an additional check: is your info (telephone) was already stored recently or not?

  • When exactly is this triggered? Only on orders from frontend? What about when a customer makes an order without saving a new address? I also need the event in case of admin panel's order Aug 16, 2017 at 15:53
  • @IriniKoutaki as you can see it's related with a sales_order_address, not with a customers address, so it will work in any case when an order was placed, both on frontend and backend. PS: sales_order_address is a different entity saved with an order each time to store a customers data on the moment when the order was placed. Aug 16, 2017 at 18:25

I found a trick that worked. (The event remained unchanged: sales_order_save_after)

private function getPhoneFromObserver(Observer $observer)
    $data = $observer->getEvent()->getOrder();
    foreach( $data['addresses'] as $addr ) {
        if( $addr['telephone'] !== null ) {
            return $addr['telephone'];
    return null;

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